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Our Commitment to Privacy

We respect the privacy of your information. We provide this explanation about our online information practices as a show of our commitment to protect your privacy.

We have strived to design and manage our site to meet current industry standards of privacy and security, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA). While no web site can be 100% secure, QSINet® has security measures in place to protect against the loss, misuse and alteration of the information under our control. The QSINet® Web Server uses encryption technology where required (i.e. in any transfer of private information that occurs over the public Internet) [clarify when required] called "Public-key infrastructure (PKI)" [define or refer] (http://www.ietf.org/html.charters/pkix-charter.html). QSINet® incorporates the use of server certificates to ensure private and authenticated communication by encrypting (via 128-bit SSL encryption standard) all user-identifying data between two parties (customer and Web site). In addition, our Web sites have the added benefit of "secure site verification" for Internet customers issued by Thawte™ (The Certificate Issuing Authority) that QSINet® is indeed a product of Quality Systems, Inc.

Access to our web server equipment is protected by physical plant security, with access limited to few personnel. Our database servers isare only accessible accessed by our web application through encrypted channels, by also using PKI certificates for authentication. [is this true?  What about ,net from inside and logging into basix?  SSH has cert’s right?  What about ftp?], and not accessible by any other party [other than whom?] over the Internet. Our server suite [room?] is continuously monitored for network intrusion [can you define? Are we really?].

The Information We Collect

We collect and store your Profile in order for you to interact with your healthcare provider, access and update information stored within your providers business (healthcare practice management) system, and perform tasks such as make payments or request or schedule appointments. You must enroll through a member provider’s website, and select a user name and password before you can access your protected healthcare information.

This site’s registration form requires that you give us your personal and controlled e-mail address (we strongly recommend that this not be your work-related address), the number of the billing account maintained with your healthcare provider and certain demographic information (e.g. your zip code, gender, birth date and primary telephone number).  Using your registration information, we develop a Profile for you in order for you to receive optimal benefits when you are using our Website.

This site also allows you to view, submit or update information to your healthcare provider’s business system, which is under their control and management.  This information may include demographic and/or insurance information, appointment information, account history and billing information, medical history information, and treatement-related information.  Please refer to your healthcare provider’s Privacy Policy for details on the use of this information.

In addition, we automatically gather general statistical information about our Website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, etc., but in doing so we do not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much our customers use parts of our site so we can improve our site. We also provide this statistical information to third parties.

The Way We Use Information

QSINet® is not engaged in rendering medical advice. QSINet® may share non-personal, non-identifiable, summary and/or aggregate member profiles with its partners and other third parties.

We use your personally identifying information to provide user support, improve our marketing and promotional efforts, to statistically analyze site usage, to improve the functionality and content of our content and product offerings and to customize our site’s content, layout, and services.

We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions. You can opt out of receiving this information as set forth below [how can I opt out of this specifically?]. We may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which may use to customize our service for you.

We use your e-mail address, your mailing address, and phone number to contact you regarding administrative notices, new product offerings and communications relevant to your use of the site. We will not send you promotions or announcements unless you give us permission to do so [what about clients like PMC or BAAM sending announcements? We have done this and probably would do this]. You can opt out of receiving such contact as set forth below [how can I opt out of this?].

We may also use or disclose information to resolve disputes, investigate problems, or enforce our User Agreement. At times, we may review status or activity of multiple users to do so. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.

We use your IP address to help diagnose problems with our server, to manage our Website and to enhance our site based on the usage pattern data we receive.

All information you submit or is obtained through the use of your site is subject to the Privacy Policy of your healthcare provider. Please refer to your healthcare provider’s Privacy Policy for details on the use of this information.

Third Party Practices

This site contains links to other sites. QSINet® is not responsible for the privacy practices of such sites. We recommend that you review the privacy and security policies of such sites should you so desire.

Member Communications and Forums

This site may make chat rooms, forums, message boards, and/or news groups available to you. Please remember that any information (including personal and medical information) that you reveal in a QSINet® public forum (such as a bulletin board, posting, chat room/event) is not protected by this Privacy Policy. Third parties not related to QSINet will see such postings®. What you've written could be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes. Also, if you access a third party site from a link on QSINet® any information you reveal on that site is not subject to this Privacy Policy. You should consult the privacy policies of each site you visit.

You are responsible for the content and information contained in any communications you may send to this site, including its truthfulness and accuracy. You agree that you will not upload or transmit any communications that infringe any patent, trademark, trade secret, service mark, copyright or other proprietary rights of any party. You warrant that your communications comply with federal, local and international laws respecting trademark, trade secret, service mark, copyright or other proprietary rights of any party.

Children Under 13

We have no way of distinguishing the age of individuals who access our Website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personally-identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.

How You Can Opt-Out

On websites that provide electronic statement notification, we provide you the opportunity to opt-out of receiving electronic statement notification. Should you decide to opt-out of receiving electronic statement notification, you should:

Go to My Account | Update Contact Information, and select “No” on “Receive notification of statement via Email”.

Should you decide to remove your registration information from the QSINET QSINet server or to no longer receive our service, you should:

Contact QSINetET via one of the methods listed on the website. E.g. emailing webmaster, or using the “Ask a Question” link.

Removing your registration from QSINETet does not delete your healthcare history or other personal information medical and/or dental records from the practice’syour healthcare provider’s filesdatabase, where it is stored either in physical or electronic form. To completely remove your records from the provider’s officeactice and/or discontinue your relationship with the provideractice, refer to their policy, or contact the provider’s officeactice for more information.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Privacy Officer
18191 Von Karman Ave, Suite 450
Irvine, CA 92612

Changes to Our Policy

Any changes to our Privacy Policy will be communicated through our Website at least in advance of its effective date. Information collected before changes are made will be secured according to the previous Privacy Policy.

Your Consent

By using our Website, you consent to the collection and use of this information in the manner we describe.


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